Insights

Thinking behind the product

Engineering depth from the team building BuildWright.

thought-leadershipsupport-engineeringinvestigation-taxhiring

You Can't Hire Your Way Out of a Knowledge Problem

Every conversation with a support engineering leader eventually reaches the same sentence. "We need two more engineers. Otherwise we won't hit SLA."

Srikanth Gaddam·May 18, 2026·7 min read

industry-analysisenterprise-aisupport-engineeringinvestigation-tax

AI Solved Coding. It Hasn't Touched Investigation.

The #2 enterprise AI use case has no dominant player. Here's why.

Srikanth Gaddam·Apr 8, 2026·8 min read

supportbotchatbotAI-Engineeringsupport-engineeringagentic-support

Why Your AI Support Bot Is a Chatbot in Disguise

Every enterprise vendor slapped "AI-powered" on their help desk in 2025. But asking an LLM to summarize a ticket is not agentic support. It's autocomplete with extra steps.

Pochadri Ariga·Apr 7, 2026·7 min read

thought-leadershipsupport-engineeringinvestigation-tax

The Largest Invisible Line Item in Your Engineering Budget

Why 70% of every support ticket's resolution time is spent searching for the problem, not solving it

Srikanth Gaddam·Mar 30, 2026·7 min read

agent-memoryknowledge-graphscontext-graphsAI-architectureAI-engineering

From Vector Memory to Context Graphs: The Evolution of Agent Memory

Most agent discussions focus on models and prompts. The real constraint is how the system remembers. A look at how memory architectures are evolving from vector retrieval to context graphs.

Pochadri Ariga·Mar 4, 2026·8 min read