SUP-128InvestigatingDiagnosedPlayground
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A live demo in the cloud. Open it in your browser, pick a sample ticket and watch BuildWright find the root cause.
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SUP-128InvestigatingDiagnosedWhat you can try
Three things to look at in the playground
“On some multi-item invoices, the item-wise tax breakup doesn’t add up to the total tax. It’s off by a few cents, only on certain rate and quantity combinations. The header total looks right; the per-item breakdown doesn’t reconcile.”
Watch it investigate
Open a sample ticket and follow BuildWright as it traces the code, connects the evidence and posts a root cause analysis on the ticket.
BuildWright could not support a diagnosis
Not enough evidence to name a root cause
no indexed code repository
Connect the repository for this service, or add the error log from the time of the report, and I will investigate again.
Check the evidence grade
Every diagnosis is graded high, partial or ungrounded. See what BuildWright says when the evidence is missing, instead of guessing.
- ShadowDrafts only. Nothing posts.
- CopilotA person approves every post.
- AutopilotOnly for proven case types.
See the trust levels
Shadow, Copilot and Autopilot decide how much BuildWright does on its own. See how each one changes what reaches the ticket.
Your own tickets
Want to see it on your real escalations?
The playground uses sample tickets. In a demo we run BuildWright on your own escalations and compare its diagnoses with how your team solved them.
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BuildWright is investigating
BuildWright posted a diagnosis
High groundingRoot cause found
Per-line rounding makes the item-wise breakup drift from the total tax on some rate × quantity combinations.
Recommended Review the rounding threshold in set_item_wise_tax().