Your best engineers should be building features, not investigating tickets.
Support engineers spend 70% of every ticket on investigation. BuildWright does the investigation. Your team does the fixing.
The investigation tax is real
42%
of engineering time goes to maintenance and debugging
Stripe Developer Coefficient
70%
of every ticket is pure investigation
Confirmed across two enterprise deployments
1–4 hrs
average time to root cause hypothesis
Industry benchmark, enterprise support orgs
Whether you lead engineering, run support, or own customer success — the investigation bottleneck is your problem.
From ticket to root cause in minutes. No new tools.
No new dashboards. No new processes. The diagnosis appears in the ticketing system your engineers already use.
Ticket arrives.
A support ticket lands in Jira or Linear — from a customer, from monitoring, from anywhere. An automation rule assigns it to BuildWright.
BuildWright investigates.
It traces code paths, correlates logs across your stack, and searches past resolutions for similar patterns — in minutes, not hours.
Diagnosis posted.
A structured root cause analysis lands on the ticket — evidence, excerpts, and recommended actions. Investigation is done before an engineer context-switches.
Your engineer fixes.
Your engineer validates the diagnosis and ships the fix. On edge cases, they can loop BuildWright back in with more context — same workflow as a senior teammate.
Ticket arrives.
A support ticket lands in Jira or Linear — from a customer, from monitoring, from anywhere. An automation rule assigns it to BuildWright.
BuildWright investigates.
It traces code paths, correlates logs across your stack, and searches past resolutions for similar patterns — in minutes, not hours.
Diagnosis posted.
A structured root cause analysis lands on the ticket — evidence, excerpts, and recommended actions. Investigation is done before an engineer context-switches.
Your engineer fixes.
Your engineer validates the diagnosis and ships the fix. On edge cases, they can loop BuildWright back in with more context — same workflow as a senior teammate.
Enterprise
Diagnosis only. By design.
Investigation and execution are different trust domains. BuildWright stays on the investigation side.
Diagnosis only. Never executes.
BuildWright stays on the investigation side. It never executes changes to your databases, code, or configuration. No database writes. No code deployments. No production modifications.
Tenant isolation.
Your data is logically separated — never shared, never accessible to other tenants. Encrypted at rest (AES-256) and in transit (TLS 1.2+).
Read-only access. Full audit trail.
BuildWright connects via OAuth grants — no passwords stored. Read-only access to all connected systems. Every data access, API call, and diagnosis is logged with timestamp and scope.
Connect four systems and BuildWright is operational.
| Integration | Connect | What BuildWright Does |
|---|---|---|
| Source Code | GitHub, GitLab, Bitbucket | Traces relevant code paths, identifies root cause in your codebase (read-only) |
| Ticketing | Jira, Linear | Receives tickets, posts diagnosis as comments, handles re-investigation loops |
| Observability | Datadog, Sentry, HyperDX | Correlates logs, traces, and events across services during investigation |
| Communication | Slack | Notifies engineers of completed diagnoses, supports conversational follow-ups |
“We were spending 3+ hours per ticket on investigation before the engineer even started the fix. That's the problem we're solving together with BuildWright.”
— VP Engineering, Enterprise Design Partner
Built by operators, not observers
Srikanth Gaddam
CEO & Co-founder
Ex-CTO at Zaggle. Ex-Sr. Director of Engineering at HighRadius. BITS and HBS alumni.
Pochadri Ariga
CTO & Co-founder
Ex-CTO at CreditVidya (acquired by Cred). IIIT Hyderabad and HBS alumni.
A 20-year working relationship. Enterprise fintech infrastructure at scale.
Frequently asked questions
Your engineers are investigating. They should be fixing.
You only pay when we save you money. No procurement required. Start with one team, one workflow.